At Voya Comfort, your satisfaction is our top priority. If for any reason your product is damaged, faulty or has not arrived, we offer a 20-day refund policy from the date of delivery.

To be eligible for a full refund, photo evidence and proof of purchase must be provided. Once our team review the request, we will process your refund to the original payment method if we conclude necessary.

To start a refund request, please contact our customer service team via the contact button at the top of the page.

At VoyaComfort, we do NOT offer returns for customers. Unfortunately, due to sanitary and ethical reasons, we are unable to accept returned items. All sales are final and unless there is an issue with the product (see above), a refund will NOT be issued.

No, at Voya Comfort, we offer free standard shipping on all orders, no minimum purchase required. Whether you're ordering one product or stocking up on travel essentials, you can enjoy the convenience of having your items shipped to you at no additional cost. Simply place your order, and we'll take care of the rest.

Got an issue or need some help? Get in touch with us by navigating to the contact button in the top left. Fill in your details, and we'll reply to you as soon as possible!